PWD, roads and water pipes

Voice of the People - Fiji Times Online: "Damaged pipes

THREE months ago PWD installed new water mains on Petrie Road in Tamavua along the roadside and forgot to seal it permanently with tar.

Constant rain has lead the pipes to bleed slowly and now the main pipes are visible.

To prevent it from further damage, urgent action is now required to prevent citizens' money from going to waste.

In contrast to the above experience, the private sector has invested heavily in improving customer services.

Now it's time for government agencies to play catch-up.

We the consumers have gotten used to a heightened level of customer service from private sector organisations and are applying the same service benchmarks to our consumption of citizen

services and would penalise administrations that fall short.

Perhaps the ultimate objective of public sector service delivery efforts is to remove the burden of compliance from the shoulders of citizens.

After all, the best type of service transaction is the one you don't have to make.

Param Singh
Suva"